Gary Lewis Posted November 8, 2021 Author Share Posted November 8, 2021 I met some friends at "Ford's Garage" (Ford themed restaurant) this weekend, and was appalled at what I saw out front. It had the metal straps on the ends, so it was an 80-82 tailgate. That's sacrilege! At least they could buy the thin ones from someone like LMC instead of using a real one. Link to comment Share on other sites More sharing options...
salans7 Posted November 8, 2021 Share Posted November 8, 2021 That's sacrilege! At least they could buy the thin ones from someone like LMC instead of using a real one. My thoughts too. This gate wasn't perfect, but it looked to be rust free and good for a driver. There's 13 locations so far, and if I'm not mistaken, they all have tailgate benches out front. I'm not sure how many of those are bullnose gates though, as this restaurant had a dentside tailgate bench as well. Link to comment Share on other sites More sharing options...
Gary Lewis Posted November 8, 2021 Author Share Posted November 8, 2021 That's sacrilege! At least they could buy the thin ones from someone like LMC instead of using a real one. My thoughts too. This gate wasn't perfect, but it looked to be rust free and good for a driver. There's 13 locations so far, and if I'm not mistaken, they all have tailgate benches out front. I'm not sure how many of those are bullnose gates though, as this restaurant had a dentside tailgate bench as well. Dentside is worse! Even harder to find from what I've read. Link to comment Share on other sites More sharing options...
salans7 Posted November 8, 2021 Share Posted November 8, 2021 Dentside is worse! Even harder to find from what I've read. Yep, and I can confirm, they are NOT comfortable to sit in so I will never understand the point of making them other than to just waste a perfectly useable tailgate because one "thinks" they look cool. Link to comment Share on other sites More sharing options...
grumpin Posted November 8, 2021 Share Posted November 8, 2021 Dentside is worse! Even harder to find from what I've read. Yep, and I can confirm, they are NOT comfortable to sit in so I will never understand the point of making them other than to just waste a perfectly useable tailgate because one "thinks" they look cool. Spendy benches! Wonder if they know that? Thought of buying a flow through tail gate to keep some tweaker from stealing mine. Haven’t found one I like yet. Link to comment Share on other sites More sharing options...
salans7 Posted November 17, 2021 Share Posted November 17, 2021 Spendy benches! Wonder if they know that? Thought of buying a flow through tail gate to keep some tweaker from stealing mine. Haven’t found one I like yet. Well, I'm in the midst of getting a new roof put on my house. I made the mistake of assuming the contractor had a generator. Nope. And they made the mistake of assuming I had an outdoor outlet to plug their compressor into. Nope. So guess who had to drive 45 minutes back home to run a drop cord for them to run their compressor? Needless to say I'll be having that talk with the manager. Link to comment Share on other sites More sharing options...
Gary Lewis Posted November 18, 2021 Author Share Posted November 18, 2021 Well, I'm in the midst of getting a new roof put on my house. I made the mistake of assuming the contractor had a generator. Nope. And they made the mistake of assuming I had an outdoor outlet to plug their compressor into. Nope. So guess who had to drive 45 minutes back home to run a drop cord for them to run their compressor? Needless to say I'll be having that talk with the manager. Bummer! Sounds like you'll be having the same chat I will with the people that serviced Janey's sewing machine. They installed the case such that the foot feed can't be plugged in. So now we have to take it all the way back to south Tulsa just so they can fix it. Two hour round trip because they can't do their job right. But this is the outfit that sold Janey a very expensive Cut & Scan and when we got it home she found it was used. Someone had unboxed it, used it, and even registered it before returning it. But they sold it as new. So I will be having a conversation with the manager of the store. Link to comment Share on other sites More sharing options...
salans7 Posted November 18, 2021 Share Posted November 18, 2021 Bummer! Sounds like you'll be having the same chat I will with the people that serviced Janey's sewing machine. They installed the case such that the foot feed can't be plugged in. So now we have to take it all the way back to south Tulsa just so they can fix it. Two hour round trip because they can't do their job right. But this is the outfit that sold Janey a very expensive Cut & Scan and when we got it home she found it was used. Someone had unboxed it, used it, and even registered it before returning it. But they sold it as new. So I will be having a conversation with the manager of the store. Ouch, that's rough. I don't blame you. Dishonesty has no place in sales or customer service. Link to comment Share on other sites More sharing options...
Gary Lewis Posted November 20, 2021 Author Share Posted November 20, 2021 Ouch, that's rough. I don't blame you. Dishonesty has no place in sales or customer service. As a follow up to my post, it pays to have all of your info together and talk to the right people. The straw that broke the camel's back was poor service on a very expensive embroidery machine, so I emailed the manufacturer and told them that their retailer's service section was incompetent servicing their machine. And I got a phone call from their regional service manager the next day. I explained the situation but also said that I'd called the regional sales manager for the chain of stores and she was supposed to call me back. He said he would check back with me later after she'd had a chance to call, but would be talking with her about the problem. Then the regional sales manager called me back. I explained how much money we've spent at the store and what they've done to us recently - sold us a used cutting machine for new and botched the service on the embroidery machine. And every time they've messed up they expect us to drive 45 minutes back to the store to fix their problem. Further, that as of now we will no longer be doing business with them, and that I've filed a formal complaint with the manufacturer, who would be calling her soon. She seemed truly appalled - especially after she did some checking and realized that they didn't even order the replacement cutting machine for a week after we informed them that they'd sold us a used one. And, she was taken aback when I told her the machine they sold us was not only obviously used, but had been registered with the manufacturer - and we know the name of the person who registered it. Turns out we aren't the only ones that have complained about that store. So she's having some serious meetings with them and will make some changes, and will inform me what they are and when they happen so we can return with confidence we'll be treated fairly. But meanwhile, she made things right. Today her top service person showed up with a new, never-opened cutting machine that is two notches better than the one we purchased. And, while here he fixed the embroidery machine. So, I say all of that to say get your details together and have a serious conversation with the right people. It can make a difference. Link to comment Share on other sites More sharing options...
Gsmblue Posted November 24, 2021 Share Posted November 24, 2021 As a follow up to my post, it pays to have all of your info together and talk to the right people. The straw that broke the camel's back was poor service on a very expensive embroidery machine, so I emailed the manufacturer and told them that their retailer's service section was incompetent servicing their machine. And I got a phone call from their regional service manager the next day. I explained the situation but also said that I'd called the regional sales manager for the chain of stores and she was supposed to call me back. He said he would check back with me later after she'd had a chance to call, but would be talking with her about the problem. Then the regional sales manager called me back. I explained how much money we've spent at the store and what they've done to us recently - sold us a used cutting machine for new and botched the service on the embroidery machine. And every time they've messed up they expect us to drive 45 minutes back to the store to fix their problem. Further, that as of now we will no longer be doing business with them, and that I've filed a formal complaint with the manufacturer, who would be calling her soon. She seemed truly appalled - especially after she did some checking and realized that they didn't even order the replacement cutting machine for a week after we informed them that they'd sold us a used one. And, she was taken aback when I told her the machine they sold us was not only obviously used, but had been registered with the manufacturer - and we know the name of the person who registered it. Turns out we aren't the only ones that have complained about that store. So she's having some serious meetings with them and will make some changes, and will inform me what they are and when they happen so we can return with confidence we'll be treated fairly. But meanwhile, she made things right. Today her top service person showed up with a new, never-opened cutting machine that is two notches better than the one we purchased. And, while here he fixed the embroidery machine. So, I say all of that to say get your details together and have a serious conversation with the right people. It can make a difference. Good to hear you got to the right person and got it resolved! Link to comment Share on other sites More sharing options...
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