85lebaront2 Posted December 1, 2023 Share Posted December 1, 2023 I'm in over my head. So far I've tried the following in the Acer hub and/or Anker adapter: USB-A thumb drives: Several different ones and they work perfectly. DVD drive: This is also a USB-A device and it worked perfectly installing TurboCAD Brother label printer: This is also a USB-A device and it wouldn't work on this computer as I was not getting the driver installed. I would go through the installation procedure and it said it was installed but to connect the printer and it would be recognized. I connected it and it wasn't recognized. Several times. So I connected it to the old computer and it worked perfectly. Back to the new computer and no workee. Then I realized that I was using a white cable I'd not used before, so I got the old black cable I'd been using and it worked immediately on the new computer. Then I plugged in the white cable and now it works as well. All I can figure is that there is a connection in the old black cable has a connection the new white cable doesn't and the app needed to see that one time, at which point it confirmed the driver installation and all is good. SD Card: The Acer USB-C hub has an SD card reader and it works fine. HDMI: The Acer USB-C hub has an HDMI port and it works perfectly. The image on the TV was every bit as sharp as on the screen on the tablet. Mongoose cable: As said, it doesn't work through either the Acer hub or the Anker converter. Just for S & Gs, do you have any kind of contact cleaner? If you do, spray or drip or daub (whichever works for you) the Mongoose USB plug and plug and unplug it several times. That was the problem with mine. It would not show up in the Device manager except as an "unknown device". Link to comment Share on other sites More sharing options...
Gary Lewis Posted December 1, 2023 Author Share Posted December 1, 2023 Just for S & Gs, do you have any kind of contact cleaner? If you do, spray or drip or daub (whichever works for you) the Mongoose USB plug and plug and unplug it several times. That was the problem with mine. It would not show up in the Device manager except as an "unknown device". I'll try that, Bill. But I'm not going to hold my breath since it worked on the Dell but not this Surface. Still, it won't hurt. And I have CRC's electrical contact cleaner - ran out of the Radio Shack tuner cleaner. That was good stuff. Link to comment Share on other sites More sharing options...
grumpin Posted December 2, 2023 Share Posted December 2, 2023 I'll try that, Bill. But I'm not going to hold my breath since it worked on the Dell but not this Surface. Still, it won't hurt. And I have CRC's electrical contact cleaner - ran out of the Radio Shack tuner cleaner. That was good stuff. I'm going to say this knowing you probably know. On some of the corporate jets I worked on they used, I believe 486 computers, because they weren't running a bunch of stuff, it set engine parameters for best power, fuel flow etc. We checked and downloaded the data onto laptops, as we got newer laptops we found they wouldn't communicate, we had to "dumb" them down as I liked to say, we slowed the baud rate so they could communicate. Finally we had to start keeping fellow employees old laptops because even newer ones would not communicate. Is that something that could be causing this problem? Hope I made sense I know you and Bill are computer types, I knew enough to get my job done. Link to comment Share on other sites More sharing options...
Gary Lewis Posted December 2, 2023 Author Share Posted December 2, 2023 I'm going to say this knowing you probably know. On some of the corporate jets I worked on they used, I believe 486 computers, because they weren't running a bunch of stuff, it set engine parameters for best power, fuel flow etc. We checked and downloaded the data onto laptops, as we got newer laptops we found they wouldn't communicate, we had to "dumb" them down as I liked to say, we slowed the baud rate so they could communicate. Finally we had to start keeping fellow employees old laptops because even newer ones would not communicate. Is that something that could be causing this problem? Hope I made sense I know you and Bill are computer types, I knew enough to get my job done. Dane - Thanks, but I don't know how to dumb this thing down. However, I'm beginning to believe that it is something in all of the "this emulates that" which is going on. Something that the emulation doesn't do that the designers of the Mongoose cable expected. However I will clean the connector on the cable as Bill suggested, just in case. But not today. I'm headed to Wichita to meet my "new" cousin. Did a DNA test a couple of years ago and found that I have a first cousin that is my age and I'd never heard of him. Got in touch with him and have been blown away with the similarities between us. He started in Math & Physics in college and ended up as an Electrical Engineer. I did exactly the opposite. His wife's grandparents lived in my home town in Kansas, and she's somehow related to Janey as they both descend from the same guy in the Cherokee tribe. And on and on. So testing will have to be tomorrow. But if it doesn't work I think the backup plan of using the laptop Janey is using as her sewing computer will work. Not ideal at all, but it'll work. Link to comment Share on other sites More sharing options...
Gary Lewis Posted December 4, 2023 Author Share Posted December 4, 2023 Dane - Thanks, but I don't know how to dumb this thing down. However, I'm beginning to believe that it is something in all of the "this emulates that" which is going on. Something that the emulation doesn't do that the designers of the Mongoose cable expected. However I will clean the connector on the cable as Bill suggested, just in case. But not today. I'm headed to Wichita to meet my "new" cousin. Did a DNA test a couple of years ago and found that I have a first cousin that is my age and I'd never heard of him. Got in touch with him and have been blown away with the similarities between us. He started in Math & Physics in college and ended up as an Electrical Engineer. I did exactly the opposite. His wife's grandparents lived in my home town in Kansas, and she's somehow related to Janey as they both descend from the same guy in the Cherokee tribe. And on and on. So testing will have to be tomorrow. But if it doesn't work I think the backup plan of using the laptop Janey is using as her sewing computer will work. Not ideal at all, but it'll work. I think I may have gotten to the bottom of this issue, but first I did try cleaning the connectors on the Mongoose cable but got no joy. I was in Best Buy today, which is where I bought the Microsoft Surface Pro 9 tablet, and explained the problem I'm having. Turns out they've seen problems with the Microsoft products before. They believe that is because they don't run the standard Windows OS. Instead they run a specialized version of Windows and not all drivers function correctly on them. So I think I'm stuck. It isn't going to work and I'll have to accept that. Fortunately I have a work around, but in case anyone else is wanting to use a Mongoose cable from a Microsoft computer, I'll say "good luck" as it may not work. Link to comment Share on other sites More sharing options...
85lebaront2 Posted December 4, 2023 Share Posted December 4, 2023 I think I may have gotten to the bottom of this issue, but first I did try cleaning the connectors on the Mongoose cable but got no joy. I was in Best Buy today, which is where I bought the Microsoft Surface Pro 9 tablet, and explained the problem I'm having. Turns out they've seen problems with the Microsoft products before. They believe that is because they don't run the standard Windows OS. Instead they run a specialized version of Windows and not all drivers function correctly on them. So I think I'm stuck. It isn't going to work and I'll have to accept that. Fortunately I have a work around, but in case anyone else is wanting to use a Mongoose cable from a Microsoft computer, I'll say "good luck" as it may not work. Gary, my experience has been, if it is a real computer, ie, desktop or laptop, not a tablet, I have not had a problem, even on my Intel CPU MacBook Pro Dual boot. The only issue I have had on my Mongoose was the USB connector not making good contact and it wasn't being recognized by my computer. Once I cleaned it the problem went away. Link to comment Share on other sites More sharing options...
Gary Lewis Posted December 4, 2023 Author Share Posted December 4, 2023 Gary, my experience has been, if it is a real computer, ie, desktop or laptop, not a tablet, I have not had a problem, even on my Intel CPU MacBook Pro Dual boot. The only issue I have had on my Mongoose was the USB connector not making good contact and it wasn't being recognized by my computer. Once I cleaned it the problem went away. My previous Surface worked fine, but didn't have enough USB ports to ensure I didn't have problems writing to the ECU. So I bought the Dell laptop with 3 USB ports and it worked great. But the hinge has broken and I figured I'd buy a new Surface instead of repairing a machine that was several years old. Maybe I'll see if it can be fixed. But I do have the HP laptop that is coming available when we put a $120 desktop in Janey's sewing room. (Yep, $120 for a i5 running W10 with 16GB of memory and 256 GB of SSD.) Anyway, I've had a tablet run BE and support the Mongoose cable. But apparently not this one. Link to comment Share on other sites More sharing options...
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